{"id":57479,"date":"2025-11-28T09:42:07","date_gmt":"2025-11-28T14:42:07","guid":{"rendered":"https:\/\/www.hampstead.qc.ca\/?p=57479"},"modified":"2025-11-28T10:23:57","modified_gmt":"2025-11-28T15:23:57","slug":"cybersecurity-incident-involving-the-codered-platform","status":"publish","type":"post","link":"https:\/\/www.hampstead.qc.ca\/en\/cybersecurity-incident-involving-the-codered-platform\/","title":{"rendered":"Cybersecurity Incident Involving the CodeRED Platform"},"content":{"rendered":"<p><span style=\"font-weight: 400; font-family: georgia, palatino, serif; font-size: 1.6rem;\">The Town of Hampstead wishes to inform residents of a security breach affecting the CodeRED platform, a telecommunications system previously used by the Town to send emergency notifications by phone, text message, and email. This platform operates completely independently from all municipal technology systems.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: georgia, palatino, serif; font-size: 1.6rem;\">Although the Town discontinued the use of CodeRED in 2020, some data associated with former accounts may have been compromised during this incident. According to information provided by OnSolve, the company responsible for CodeRED, the affected data includes the name, email address, telephone number, and password associated with the CodeRED profile. No banking, tax, or other municipal information is involved.<\/span><\/p>\n<p><span style=\"font-family: georgia, palatino, serif; font-size: 1.6rem;\"><span style=\"font-weight: 400;\">Please note that <\/span>the CodeRED website is currently inaccessible<span style=\"font-weight: 400;\"> as a result of this incident.<\/span><\/span><\/p>\n<p><span style=\"font-family: georgia, palatino, serif; font-size: 1.6rem;\"><strong>Recommended actions:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: georgia, palatino, serif; font-size: 1.6rem;\"><strong> If you were subscribed to this alert system and tend to reuse passwords across multiple accounts, we strongly recommend changing them as soon as possible.<\/strong><\/span><\/li>\n<li><span style=\"font-family: georgia, palatino, serif; font-size: 1.6rem;\"><span style=\"font-weight: 400;\">Use unique, complex passwords for every platform.<\/span><\/span><\/li>\n<li><span style=\"font-family: georgia, palatino, serif; font-size: 1.6rem;\"><span style=\"font-weight: 400;\">Be cautious when receiving unexpected calls or emails (phishing).<\/span><\/span><\/li>\n<li><span style=\"font-family: georgia, palatino, serif; font-size: 1.6rem;\">For additional cybersecurity guidance: <a href=\"https:\/\/www.quebec.ca\/securite-situations-urgence\/cybersecurite\/conseils-cybersecurite\">https:\/\/www.quebec.ca\/securite-situations-urgence\/cybersecurite\/conseils-cybersecurite<\/a><\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: georgia, palatino, serif; font-size: 1.6rem;\"><span style=\"font-weight: 400;\">The Town would like to reassure residents that:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><strong> \u2022 no municipal systems have been affected,<br \/>\n\u2022 our infrastructure remains fully secure,<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"> \u2022 the situation is strictly limited to OnSolve, the external provider.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: georgia, palatino, serif; font-size: 1.6rem;\">We are closely monitoring the situation and will keep residents informed of any significant developments.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Town of Hampstead wishes to inform residents of a security breach affecting the CodeRED platform, a telecommunications system previously used by the Town to send emergency notifications by phone, text message, and email. This platform operates completely independently from all municipal technology systems. Although the Town discontinued the use of CodeRED in 2020, some data associated with former accounts may have been compromised during this incident. According to information provided by OnSolve, the company responsible for CodeRED, the affected data includes the name, email address, telephone number, and password associated with the CodeRED profile. No banking, tax, or other<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wds_primary_category":0,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-57479","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hampstead.qc.ca\/en\/wp-json\/wp\/v2\/posts\/57479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hampstead.qc.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hampstead.qc.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hampstead.qc.ca\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hampstead.qc.ca\/en\/wp-json\/wp\/v2\/comments?post=57479"}],"version-history":[{"count":0,"href":"https:\/\/www.hampstead.qc.ca\/en\/wp-json\/wp\/v2\/posts\/57479\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hampstead.qc.ca\/en\/wp-json\/wp\/v2\/media?parent=57479"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hampstead.qc.ca\/en\/wp-json\/wp\/v2\/categories?post=57479"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hampstead.qc.ca\/en\/wp-json\/wp\/v2\/tags?post=57479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}