The Citizen Card must be approved before registering for activities or reserving facilities. Processing time is required, particularly prior to registration periods.
Residents are strongly encouraged to apply in advance to avoid delays.
The first step is to create an account or log in to your my.Hampstead profile.
All household members must be added to the main account in order to submit individual card requests.
A Citizen Card request must be completed for each household member. Proof of residence is required for both adults and children.
Applications are reviewed by the municipal administration prior to approval.
The Citizen Card is valid for 48 months (four years). Renewal notifications by email and portal alert are sent two months prior to the expiry date.